x99o Privacy Policy

1Introduction and Overview

x99o ("we", "our", "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what types of information we collect when you use x99o's website or services, why we collect it, and how we use and protect that information.

This policy applies to all pages of our website x99o.cam, account registration and management, payment processing, customer support, and promotional communications. By using the platform, you agree to the terms of this privacy policy.

We believe that transparency is the foundation of trust. That is why x99o will always clearly communicate what is happening with your information. If you have any questions, contact us directly at the contact address provided at the end of this policy.

2Information Collection

x99o collects different types of information in different situations. Below is a detailed description of what information is collected and when.

2.1 Information You Provide Directly

Information you provide yourself when creating an account or using our services:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Bank account details (for bank transfers)
• Copy of national identity card or passport (for KYC verification)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and pages of your visit
• Transaction history and betting activity
• Session logs and clickstream data

2.3 Payment-Related Information

For deposits and withdrawals, we store payment reference numbers, transaction IDs, and payment method identifiers. Full card numbers or banking credentials are not stored on our servers — they are transmitted directly to the payment processor via encrypted channels.

3Purpose of Using Information

x99o uses your collected information only for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Processing deposits, withdrawals, and betting activity.
• Customer Support: Resolving your questions and complaints promptly.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Identifying excessive play patterns and providing support.
• Legal Compliance: Meeting applicable legal obligations.
• Platform Improvement: Enhancing the user experience.
• Promotional Communications: Sending offers and updates with your consent.

We never sell your personal information to third parties or rent it out for any commercial purpose. The core promise of your privacy policy is — your information is used only to improve your service.

4Information Storage and Protection

x99o has implemented industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Protection

• SSL encryption (TLS 1.3) is used for all data transmission.
• Sensitive information is stored with AES-256 encryption.
• Passwords are secured with industry-standard hashing algorithms — never stored in plain text.
• Regular security audits and penetration testing are conducted.
• Firewalls and intrusion detection systems are active.

4.2 Organizational Protection

• Only authorized personnel have access to your information.
• All staff are bound by confidentiality agreements.
• Regular staff training and awareness programs are conducted.

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a reasonable period as required by legal obligations, dispute resolution, or fraud prevention. Once no longer needed, information is securely deleted.

5Sharing Information with Third Parties

x99o does not sell your personal information. However, limited information may be shared with trusted partners in the following specific circumstances:

5.1 Payment Processors

Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These processors operate under their own privacy policies and are committed to protecting your information.

5.2 Game Providers

Limited information necessary for game operation may be shared with game providers. This generally does not include any directly identifiable information — only an anonymized user identifier is used.

5.3 Legal Obligations

If we are required to provide information through a court order, regulatory authority demand, or other valid legal process, we will comply with applicable law. Where possible, we will notify you of this.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be required to comply with this privacy policy and you will be notified in advance.

6Cookies and Tracking

x99o uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functionality Cookies: Remember your language preferences and settings.
• Analytics Cookies: Used to monitor platform performance.
• Marketing Cookies: Used with your consent to display relevant content.

6.2 Cookie Control

You can delete or disable non-essential cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7Your Rights

x99o respects your rights regarding your information. You have the following rights:

• Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your personal information.
• Right to Deletion: The right to request deletion of your personal information in certain circumstances — however, complete deletion may not be possible if legal obligations apply.
• Objection to Processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive a copy of your information in a common format.
• Withdrawal of Consent: The right to withdraw consent for promotional communications at any time.

To exercise these rights, email [email protected] or contact our customer support team via 24/7 live chat. We will process your request within a reasonable time after proper verification.

8Privacy of Minors

x99o is for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor. Age verification is mandatory during the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians with concerns about this may contact [email protected].

9Policy Changes

x99o may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of the page.
• Notify you by email for significant changes.
• Obtain your consent again where required.

If you continue to use the platform after changes are made, you will be considered to have accepted the new policy. We therefore ask that you review this page regularly.

10Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla support available
• Website: x99o.cam

Our privacy team usually responds to your request within business days. For urgent matters, come directly to live chat — we are always ready.