Help Centre
Frequently Asked Questions about x99o
From opening an account to withdrawing money via bKash — get answers to all the important questions about x99o in one place.
x99o is a trusted online casino and sports betting platform for players in Bangladesh. On this FAQ page we have provided detailed answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slots, bonus terms and responsible gaming. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Get Started
Account and Registration
To open an account at x99o you need an active mobile number and a valid email address. Just fill in the registration form with your name, date of birth and a password and your account will be ready within a few minutes. Please note that this platform is for users aged 21 and above only.
No. Each person may hold only one x99o account. Opening multiple accounts is a violation of our terms and conditions and may result in all accounts being permanently closed. This rule is strictly enforced in the interest of fair play and security.
For security purposes, identity verification may be required before large withdrawals. You will normally need to submit a scanned copy of your national ID card or passport. Once verification is complete, the x99o team will notify you via live chat.
Click the "Forgot your password?" option on the login page. A reset link will be sent to your registered mobile number or email. Click the link and set a new password. If you have any trouble, contact x99o 24/7 live chat support directly.
First make sure Caps Lock is off and that you are entering the correct password. Clear your browser cache or try using a different browser. If the problem continues, contact x99o via live chat or at [email protected].
Payments
Deposits and Withdrawals
x99o currently accepts deposits via bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount is ৳300 for all methods. Most players use bKash or Nagad for quick and easy transactions.
Money deposited via bKash is usually credited to your account instantly. If there is any delay for any reason, your balance will be updated within a few minutes at most. If you have an issue, contact x99o live chat with your transaction ID.
Withdrawals from x99o to Nagad generally take between 5 and 30 minutes. The minimum withdrawal amount is ৳800. The same timeframe applies to bank transfers as well. If your account verification is already complete before you request a withdrawal, the process will be even faster.
x99o does not charge any deposit or withdrawal fees itself. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply transaction charges according to their own policies. Bank charges may apply for bank transfers.
There are a few common reasons for a withdrawal being cancelled — the wagering requirements on a bonus not being met, account verification being incomplete, or the withdrawal amount being below ৳800. Contact x99o live chat support to find out the exact reason.
Log in to your x99o account, go to the Deposit section and select Rocket or Upay. Send the required amount to the indicated number and submit your transaction ID. The minimum deposit amount is ৳300. Your balance will be updated once the payment is confirmed.
Gameplay
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at x99o you need to have sufficient balance in your account. Go to the cricket betting section, select an upcoming BPL match and place your bet on the market of your choice (winner, total runs, over/under, etc.). Live betting is also available during matches.
Yes, x99o is fully mobile-friendly. You can play directly in the browser of any Android or iOS smartphone — no separate app download is needed. Slots, live casino, cricket betting — all games run smoothly on mobile.
RTP (Return to Player) is a percentage that indicates how much a game returns to players on average over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 bet — but this is an average across millions of spins, not a guarantee. All games at x99o are independently tested and fair.
x99o's live casino gives you the chance to play with real dealers. Live blackjack, baccarat, roulette and live show games from top providers including Evolution Gaming and Ezugi are available. Live baccarat and Sic Bo are particularly popular among players in Bangladesh.
Yes, betting on IPL, T20 World Cup and other international tournaments organised by the ICC is available at x99o. Special live odds and a variety of betting markets are offered for Bangladesh Tigers matches. Tournament schedules and odds are published in advance.
Offers
Bonuses and Promotions
Open a new account and make your first deposit to receive a 100% welcome bonus of up to ৳10,000. This means if you deposit ৳10,000 you will receive an additional ৳10,000 as a bonus. The bonus is added to your account automatically.
Wagering requirements refer to how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement on the x99o welcome bonus is 10x. For example: if you receive a ৳1,000 bonus, you must complete a total of ৳10,000 in bets before you can withdraw from that bonus.
Weekly cashback is available through the x99o VIP programme. It ranges from up to 0.3% at Bronze level up to 1.5% at Diamond level per week. Playing regularly increases your level and unlocks more benefits.
The list of games eligible for bonus use is stated in the terms and conditions of each offer. Bonuses are generally usable on slots and most casino games. Restrictions may apply to the live casino or certain table games. See our terms and conditions for full details.
x99o has five VIP levels — Bronze, Silver, Gold, Platinum and Diamond. Your level goes up by betting regularly and actively. Each higher level brings increased weekly cashback, special offers and dedicated support.
Security
Security and Responsible Gaming
x99o uses SSL encryption technology to keep your personal information and financial transactions fully secure. Player funds are held separately. Game outcomes are determined by an independent RNG (Random Number Generator) to ensure fair play.
x99o is for users aged 21 and above only. When you register you confirm that you are 21 or older. Accounts belonging to underage users are permanently closed after verification.
x99o takes responsible gaming very seriously. If you want to take a break, use the self-exclusion option which can temporarily or permanently close your account. You can also set deposit limits and session limits. Visit the responsible gaming page for more details.
x99o customer support is available seven days a week, 24 hours a day in Bengali via live chat. You can also contact us by email at [email protected]. All support operates on Bangladesh Standard Time (BST, UTC+6).
Contact x99o 24/7 live chat immediately and request a temporary suspension of your account. Change your password and if you have used the same password on other sites, change those too. Use a strong and unique password and do not share it with anyone.
Still have a question?
Our Bengali support team is with you 24/7. Chat with us live right now or log in to x99o and get help directly.
Live Chat
Talk to our support team directly in Bengali 24/7. This is the fastest way to get help.
Help Guide
To learn more about our rules and terms, visit our Terms and Conditions and Responsible Gaming pages.